Your Questions, Answered

    1. What area do you service?

      • Our laundry service is only offered in Alexandria and cities within a 20 mile radius.

    2. How does pickup & delivery work?

      • Place your bag at the scheduled pickup location. We collect, professionally wash, dry, fold, and return it within the confirmed turnaround window.

    3. What size is a laundry bag?

      • All services are priced per 13‑gallon bag unless otherwise noted in a membership.

    4. What items do you wash?

      • Personal laundry, towels, linens, and rags—depending on the service selected. Business laundry is towels, linens & rags only.

    5. Do you provide detergent?

      • Yes. We use professional‑grade detergent. If you have sensitivities or preferences, note it at checkout.

    6. Can I mix clothing with business laundry?

      • No. Business laundry is limited to towels, linens, and rags only.

    7. How do memberships work?

      • Memberships include a set number of bags per month with scheduled pickups at a discounted per‑bag rate.

    8. Can I change my plan later?

      • Yes. You can upgrade, downgrade, or cancel with notice before your next billing cycle.

    9. Are pickup and return dates guaranteed?

      • Dates selected at checkout are preferred and confirmed based on route availability.

    1. What is your concierge & errand service?

      • Our concierge service helps take everyday tasks off your plate. We handle errands, scheduling, coordination, and custom requests so you can save time and reduce stress.

    2. What types of errands do you handle?

      • We assist with:

        • Grocery shopping & restocking

        • Returns & exchanges

        • Prescription pickups

        • Package drop‑offs & pickups

        • Supply runs

        • Custom errands upon request

        If you’re unsure, just ask — we’re flexible.

    3. Do you offer one‑time or recurring service?

      • Both. You can book one‑time errands or set up ongoing concierge support depending on your needs.

    4. How do I book concierge or errand services?

      • You can book online through our website by selecting the concierge or errand service and providing details at checkout. We’ll confirm timing after your order is placed.

    5. Are errands completed the same day?

      • Same‑day service may be available depending on request type and availability. Otherwise, errands are completed within the confirmed service window.

    6. How is pricing handled?

      • Pricing is based on the type of service, time involved, and whether it’s one‑time or ongoing. Exact pricing is shown at checkout or confirmed before service begins.

    7. How do I communicate special instructions?

      • You can include all instructions during checkout or in the notes section. For ongoing clients, we keep preferences on file.

    8. Do you shop with my money or yours?

      1. Any products bought during the errand, we will cover. The final cost of items is billed to the customer once errand is complete. *some instances may require the client to pre-pay if the amount is a substantial amount.

    1. Do you operate from a storefront?

      • No. We are a mobile pickup & delivery service only.

    2. What areas do you serve?

      • Lafayette: Errand/Concierge Service

      • Alexandria: Laundry Service

    3. Are there items or tasks you don’t handle?

      • We do not handle:

        • Illegal activities

        • Medical or legal decision‑making

        • Tasks requiring professional licenses we do not hold

        If a request falls outside our scope, we’ll let you know.